At Unit Eleven Ltd, we are committed to protecting your privacy and personal data. This privacy policy outlines how we collect, use, and disclose your personal information in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

What information do we collect?

We may collect personal information from you, such as your name, email address, phone number, and job title, when you interact with us in various ways, such as:

• When you visit our website
• When you subscribe to our newsletter or other communications
• When you contact us for support or assistance
• When you attend our events or webinars
• When you submit a job application or participate in a recruitment process

We may also collect information about your use of our website, such as your IP address, browser type, device type, and pages you visit.

How do we use your information?

We use your personal information for the following purposes:

• To provide you with our products and services, including support and assistance
• To communicate with you about our products and services, including marketing and promotional messages
• To improve our products and services, including our website and customer support
• To conduct research and analysis to better understand our customers and their needs
• To comply with legal and regulatory requirements

We may also use your information for other purposes that are compatible with the above and for which we have obtained your consent.

How do we protect your information?

We take the security and confidentiality of your personal information seriously. We use technical and organizational measures to protect your information against unauthorized access, disclosure, alteration, and destruction. These measures include encryption, access controls, and staff training.

Who do we share your information with?

We may share your personal information with:

• Our service providers who assist us in providing our products and services, including website hosting, email delivery, and customer support
• Our business partners who offer complementary products and services
• Our professional advisors, such as lawyers and accountants, who assist us with legal and financial matters
• Government authorities or law enforcement agencies if required by law or in response to a legal request

We require our third-party service providers to process your personal information in accordance with this privacy policy and applicable data protection laws.

International transfers of your information

We may transfer your personal information to countries outside the European Economic Area (EEA) where the level of data protection may not be the same as in the EEA. In such cases, we will ensure that appropriate safeguards are in place, such as standard contractual clauses approved by the European Commission.

Your rights

You have certain rights in relation to your personal information under GDPR and other applicable data protection laws. These include the right to:

• Access your personal information
• Rectify inaccurate personal information
• Erase your personal information
• Restrict the processing of your personal information
• Object to the processing of your personal information
• Receive your personal information in a structured, commonly used, and machine-readable format
• Withdraw your consent to the processing of your personal information

To exercise your rights, please contact us using the contact details provided below.

Retention of your information

We will retain your personal information for as long as necessary to fulfill the purposes for which it was collected, or as required by law. We may also retain your information for a longer period if necessary to defend against legal claims or to comply with regulatory obligations.

Changes to this privacy policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any significant changes by email or by posting a notice on our website.

Contact us

If you have any questions or concerns about our privacy practices or

if you would like to exercise your rights under GDPR or other applicable data protection laws, please contact us at:

Unit Eleven Ltd 11 Railway Street Industrial Estate, Railway Street, Gillingham, Kent, ME7 1YQ / [email protected]

We will respond to your request as soon as possible and in accordance with applicable laws.

If you are not satisfied with our response or how we process your personal information, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) or other relevant data protection authority.