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Unit 11 Railway Street Industrial Estate, Railway Street, Gillingham, Kent, ME7 1YQ
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1.1. “Company” refers to Unit Eleven Ltd.
1.2. “Customer” refers to any individual or entity requesting services from the Company.
1.3. “Services” refers to all car detailing, mechanical repairs, paint repairs, security device fitting, spraying, and general car care services provided by the Company.
1.4. “Vehicle” refers to any automobile presented by the Customer for Services.
1.5. “Courtesy Car” refers to any vehicle provided by the Company to the Customer for temporary use while the Customer’s Vehicle is being serviced.
2.1. By booking or using our Services, the Customer agrees to be bound by these Terms and Conditions.
2.2. These Terms and Conditions constitute the entire agreement between the Company and the Customer, superseding all prior agreements, understandings, or representations.
3.1.1. Bookings can be made via our website, telephone, or in person.
3.1.2. All bookings are subject to availability and acceptance by the Company.
3.2.1. A deposit may be required to secure a booking. The amount will be specified at the time of booking.
3.2.2. Full payment is due upon completion of the Services, unless otherwise agreed in writing.
3.2.3. The Company reserves the right to retain the deposit in case of cancellation less than 24 hours before the scheduled Service.
4.1.1. The Customer must ensure the Vehicle is in a suitable condition for the Services to be performed.
4.1.2. The Customer must inform the Company of any known defects, damage, or issues with the Vehicle prior to the commencement of Services.
4.2.1. All personal belongings and valuables must be removed from the Vehicle before Services begin.
4.2.2. The Company accepts no liability for loss or damage to items left inside the Vehicle.
5.3.1. The Customer must inspect the Vehicle upon collection.
5.3.2. Any issues, including damage or concerns, must be raised with the Company before leaving the premises.
5.3.3. The Company cannot be held responsible for any damages or issues reported after the Vehicle has been inspected and collected from our premises, unless they explicitly relate to a Service we have carried out.
5.3.4. Once the Customer has paid and collected their Vehicle, they have accepted these Terms and Conditions. This does not affect their statutory rights.
5.5.1. The Company’s liability for any claim shall not exceed the total price paid for the Services.
5.5.2. The Company shall not be liable for any indirect, incidental, or consequential loss or damage.
6.2.1. The Customer is responsible for any tolls, parking charges, congestion charges, or any other fees incurred while using the Courtesy Car.
6.2.2. If the Customer fails to pay any such charges, the Company will provide the Customer’s details to the relevant authorities or companies to resolve any charges or Penalty Charge Notices (PCNs) directly with them.
6.2.3. The Customer is responsible for ensuring the Courtesy Car is kept free from damage. Any accidental damage occurring during the period of use must be reported immediately to the Company.
6.2.4. The Customer agrees to pay for or rectify any accidental damage to the Courtesy Car occurring during their period of use.
6.2.5. The Customer must return the Courtesy Car with the same amount of fuel as when it was provided. Failure to do so may result in additional charges.
6.3.1. The Customer must hold a valid driving licence appropriate for the Courtesy Car provided.
6.3.2. The Customer must comply with all terms of the insurance policy provided with the Courtesy Car. Details of the insurance cover and any excess payable in the event of a claim will be provided upon collection of the Courtesy Car.
7.1.1. Cancellations must be made at least 24 hours prior to the scheduled appointment.
7.1.2. Failure to do so may result in the loss of the deposit.
7.2.1. The Company reserves the right to cancel or reschedule appointments due to unforeseen circumstances (e.g., extreme weather conditions, staff illness).
7.2.2. In such cases, the Company will offer an alternative appointment or a full refund of any deposit paid.
9.1. These Terms and Conditions are governed by and construed in accordance with the laws of England and Wales.
9.2. Any disputes arising under or in connection with these Terms and Conditions shall be subject to the exclusive jurisdiction of the courts of England and Wales.
10.2.1. Personal data collected will be used solely for the purpose of providing the Services.
10.2.2. The Company will not share personal data with third parties without the Customer’s explicit consent, except as required to comply with legal obligations (e.g., providing details to authorities for unpaid tolls or fines related to the Courtesy Car).
11.1. The Company reserves the right to amend these Terms and Conditions at any time.
11.2. Any changes will be effective immediately upon posting on our website.
12.1. By proceeding with a booking or using our Services, and upon payment and collection of the Vehicle, the Customer acknowledges that they have read, understood, and agree to be bound by these Terms and Conditions.
12.2. This does not affect the Customer’s statutory rights.
13.1. If any provision of these Terms and Conditions is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect.
14.1. Any issues arising after the Vehicle has been collected that directly relate to the Services provided will be addressed at the sole discretion of the Company’s management.
14.2. The Company reserves the right to determine the appropriate course of action, which may include repairs, refunds, or other remedies.