Mechanical Work Terms & Conditions
1. Introduction
These Terms and Conditions (“Terms”) govern the mechanical repair and servicing work provided by Unit Eleven Ltd (“we”, “us”, “our”). By using our services, you agree to be bound by these Terms. Please read them carefully before booking.
These Terms apply to all mechanical work provided by us within the United Kingdom, including but not limited to servicing, repairs, diagnostics, brake work, suspension work, and general mechanical maintenance.
2. Services Provided
We offer professional mechanical repair and servicing for vehicles. All work is performed by trained technicians with experience across a wide range of vehicle makes and models. We work on cars, vans, and light commercial vehicles unless otherwise agreed.
3. Bookings and Appointments
3.1 Bookings are subject to availability and will be confirmed upon agreement of the work to be carried out.
3.2 If you need to amend or cancel your booking, you must provide at least 48 hours’ notice. Failure to attend without notice may result in a missed appointment fee.
3.3 We reserve the right to reschedule appointments where parts availability or workshop capacity requires.
4. Estimates and Quotations
4.1 All quotations are estimates based on the information provided by the customer and initial assessment. The final cost may vary if additional work is required once the vehicle has been inspected or dismantled.
4.2 We will contact you for authorisation before carrying out any additional work that exceeds the original estimate by more than 10% or £100, whichever is lower.
4.3 Diagnostic fees may apply where fault-finding is required. Diagnostic fees are payable regardless of whether you proceed with repairs and will be advised prior to commencement.
4.4 Quotations are valid for 14 days from the date of issue unless otherwise stated.
5. Pricing and Payments
5.1 Labour rates are charged at our standard hourly rate, which will be confirmed at the time of booking. Book times may be used for common repairs based on manufacturer or industry data.
5.2 Full payment is due upon completion of the work and prior to the vehicle being released from our premises. The vehicle will not be released until payment has been received in full.
5.3 We accept payment by cash, bank transfer, and debit/credit card. American Express and corporate cards are not accepted.
5.4 In the event that full payment is not received upon completion of work, we reserve the right to charge interest on overdue balances at a rate of 8% per annum in accordance with the Late Payment of Commercial Debts (Interest) Act 1998, or 2% per month for consumer contracts, whichever is applicable.
5.5 We reserve the right to exercise a lien over the vehicle until all outstanding charges are paid in full.
6. Vehicle Release
6.1 The vehicle will only be released from our premises once full payment has been received and cleared.
6.2 If any concerns are raised regarding the quality of work prior to collection, our standard procedure is for the vehicle to remain in our care until rectification is complete.
6.3 Vehicles left on our premises for more than 7 days after completion of work without prior arrangement may incur storage charges of £15 per day.
7. Parts and Materials
7.1 Unless otherwise agreed, we will supply parts required for the repair. Parts may be OEM (Original Equipment Manufacturer), OE-equivalent (Original Equipment quality), or quality aftermarket parts depending on availability, vehicle age, and customer preference.
7.2 Where the customer specifically requests OEM parts, these will be sourced and charged accordingly. Lead times may be longer for specialist or OEM-only parts.
7.3 CUSTOMER-SUPPLIED PARTS: If you choose to supply your own parts, we will fit them at your request. However:
- (a) We do not warrant customer-supplied parts for quality, fitment, or performance;
- (b) Our labour warranty does not apply to work involving customer-supplied parts;
- (c) If customer-supplied parts are found to be faulty, incorrect, or of poor quality, additional labour will be charged to remove and refit replacement parts;
- (d) We reserve the right to refuse to fit parts that we consider unsafe or unsuitable.
7.4 Old parts will be disposed of unless you request their return at the time of booking. Certain components (e.g., brake components, airbags, catalytic converters) may be subject to disposal regulations.
8. Diagnostic Work
8.1 Diagnostic work involves systematic fault-finding to identify the cause of a reported issue. Diagnosis may include visual inspection, electronic diagnostics, and component testing.
8.2 Diagnostic fees are charged for the time spent identifying faults, regardless of whether you proceed with repairs. Fees will be confirmed before work commences.
8.3 In some cases, the root cause of a fault may not be immediately apparent and may require extended diagnosis or test driving. We will advise you of likely costs before proceeding.
8.4 Where diagnosis identifies multiple faults or underlying issues beyond the original complaint, we will advise you of findings and seek authorisation before proceeding.
9. Test Driving
9.1 We may need to test drive your vehicle before and/or after repair to verify reported faults and confirm successful repair.
9.2 Test drives will be conducted by authorised personnel only, will be kept to the minimum distance necessary, and will be covered by our insurance while on our premises or during authorised test drives.
9.3 By leaving your vehicle with us, you consent to test drives being conducted as part of the diagnostic and repair process.
10. Warranty
10.1 Parts supplied by us carry the manufacturer’s warranty or a minimum of 12 months, whichever is greater.
10.2 Our workmanship warranty covers labour for 12 months or 12,000 miles, whichever occurs first, from the date of invoice.
10.3 The warranty does not cover:
- (a) Wear and tear or consumable items (e.g., brake pads, wiper blades, bulbs);
- (b) Damage caused by accident, misuse, neglect, or failure to maintain the vehicle;
- (c) Faults arising from issues unrelated to the work carried out;
- (d) Consequential losses or damage arising from component failure;
- (e) Work carried out using customer-supplied parts;
- (f) Vehicles used for motorsport, track days, or commercial hire.
10.4 Warranty claims must be reported to us within 7 days of the issue becoming apparent. The vehicle must be returned to our premises for inspection before any warranty work is authorised.
10.5 If a third party carries out work on a component we have repaired or replaced, our warranty is void for that component.
11. Quality and Rectification
11.1 We are committed to delivering work of the highest standard. If you are not satisfied with any aspect of the work, you must notify us as soon as possible.
11.2 In accordance with the Consumer Rights Act 2015, where any element of the service does not meet the required standard, we will remedy the work by re-performing the service at no additional cost to you.
11.3 You must give us reasonable opportunity to inspect and rectify any claimed defect before instructing third-party repairs.
12. Liability
12.1 We do not accept liability for pre-existing faults, wear, or damage unrelated to the work carried out.
12.2 We do not accept liability for consequential losses, including but not limited to loss of earnings, travel costs, or vehicle hire, except where caused by our negligence.
12.3 Our total liability in respect of any claim shall not exceed the total value of the services paid for by the customer.
12.4 We are not liable for delays caused by parts availability, manufacturer backorders, or circumstances beyond our control.
13. Customer Responsibilities
13.1 The customer must provide accurate information about the vehicle’s history, symptoms, and any known faults.
13.2 The customer must ensure the vehicle is legally roadworthy for delivery to our premises (or arrange appropriate transport).
13.3 The customer must remove all personal belongings and valuables from the vehicle prior to delivery. We do not accept liability for any items left in the vehicle.
13.4 The customer must collect the vehicle promptly upon notification that work is complete.
14. MOT Testing
14.1 Where MOT testing is requested, we will conduct the test in accordance with DVSA standards and guidelines.
14.2 If the vehicle fails its MOT, we will provide a list of required repairs. You are under no obligation to have repairs carried out by us.
14.3 MOT advisory items are recommendations and do not require immediate repair, but should be monitored.
14.4 MOT test fees are non-refundable regardless of pass or fail result.
15. Vehicle Storage and Abandonment
15.1 Vehicles left on our premises beyond 7 days after notification of completion may incur storage charges.
15.2 Vehicles left for more than 28 days without contact or payment may be considered abandoned. We reserve the right to dispose of abandoned vehicles in accordance with applicable legislation and recover any outstanding charges.
16. Force Majeure
We shall not be liable for any failure to perform or delay in performing our obligations where such failure or delay results from circumstances beyond our reasonable control, including but not limited to acts of God, severe weather, pandemic, parts shortages, industrial action, or government restrictions.
17. Data Protection and Privacy
We take the privacy and security of your personal data seriously. Any information collected will be used solely for the purposes of providing the requested services. Data will be stored securely in accordance with UK GDPR. We do not share your personal data with third parties without your consent, except where required by law.
18. Governing Law
These Terms and any services provided are governed by and construed in accordance with the laws of England and Wales. Any disputes arising in relation to these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales.
19. Severability
If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall continue in full force and effect.
Acceptance of Terms
By booking and using our services, you acknowledge that you have read, understood, and agree to be bound by these Terms and Conditions.
Unit Eleven Ltd Unit 11 Railway Street Industrial Estate, Railway Street, Gillingham, Kent, ME7 1YQ
Last updated: January 2025